Pharmacy Basics
What is a 503A vs. 503B pharmacy?
A 503A pharmacy, like Massey Drugs, is a traditional compounding pharmacy that prepares medications based on individual prescriptions for specific patients. We work closely with healthcare providers to create personalized treatments and follow state pharmacy board regulations and federal standards like USP <795> and <797>.
A 503B outsourcing facility is a larger operation that can produce compounded medications in bulk, often for hospitals or clinics, without needing a prescription for each individual patient. These facilities are regulated by the FDA and must meet current good manufacturing practices (cGMP).
In short:
- 503A = patient-specific prescriptions (what we do)
- 503B = bulk compounding for office or hospital use
What is a compounded medication?
A compounded medication is a prescription medicine that is specially made for you by a licensed pharmacist when the exact treatment you need isn’t available as a standard, mass-produced drug. Compounding allows your doctor and pharmacist to customize your medication so it best fits your health needs.
This may include:
- Adjusting the strength or dosage to what is right for you
- Creating a form that is easier to take (such as a liquid, cream, capsule, or rapid dissolve tablet)
- Removing ingredients that may cause allergies or intolerances (like dyes, gluten, or preservatives)
- Adding flavors to make medicines easier to take, especially for children or pets
Are your sterile compounded medications safe?
At Massey Drugs, all sterile compounded medications are prepared in compliance with USP <797> standards for sterile compounding. Our pharmacy is licensed in multiple states and is accredited through the NABP Compounding Pharmacy Program. Every sterile medication is compounded in a controlled environment by trained pharmacists and technicians, following rigorous quality and testing protocols to ensure consistency and reliability.
While compounding pharmacies cannot make claims about “safety” or “efficacy,” we can assure prescribers and patients that our processes meet the highest regulatory and professional standards for sterile compounding.
Getting Started with Compounded Medications
How do I get my medication compounded?
First, talk to your healthcare provider. If they determine a compounded medication is appropriate, they’ll send a prescription to Massey Drugs. Once we receive it, our pharmacy team will confirm your details and begin preparing your medication.
My doctor submitted my prescription - now what?
Once we receive your prescription, it will be processed by the end of the next business day. A member of the Massey Drugs team will call you from our toll free number, 833.540.3500, to confirm that we’ve received your prescription, verify your shipping address, and collect payment.
If you do not hear from us within 2 business days, please call the pharmacy directly. After we have the required information, your medication will be shipped to your home and should arrive within 2-3 business days via UPS.
How long does it take to get a compounded medication?
Most compounded medications are prepared and picked-up or shipped within 24 to 48 hours after we confirm your address, prescription details and collect payment.
Why do you need my payment before you start to compound my prescription?
Because compounded medications are custom-made for each patient, they cannot be resold if not picked up. Most insurance plans do not cover compounded prescriptions, so payment is required before we begin compounding your medication. This ensures your prescription is prepared promptly and ready for you without delays.
Can my doctor adjust the strength or ingredients in a compounded medication?
Yes. Customization is a core benefit of compounding. If your provider wants to make adjustments, they can send us an updated prescription, and we’ll modify your formulation accordingly.
Can compounded medications be flavored or made easier to take?
Yes. We can flavor liquid medications and adjust dosage forms—such as converting pills into liquids to make them easier to take, especially for children or those with swallowing difficulties.
Do you compound medications for pets?
Yes. Massey Drugs compounds customized medications for pets of all kinds—including dogs, cats, horses, and even exotic or farm animals. Just like people, animals may need medicines that aren’t available in a standard form or dose. Compounding allows us to:
- Adjust the strength or dosage for your pet’s size and specific needs
- Create easy-to-give forms, such as flavored liquids, chewable treats, or topical preparations
- Remove ingredients that may be harmful or difficult for your pet to tolerate
- Add flavors like chicken, beef, or tuna to make medications more palatable
Our veterinary compounding services make it easier for pet owners to give their pets the care they need in a safe, effective, and stress-free way.
Shipping and Delivery
I don't live in Alabama. Can you still fill and ship my prescription?
We ship vitamins and over-the-counter (OTC) products nationwide to all 50 states.
For prescription medications, we are licensed to dispense and ship to the following states: AL, MS, LA, GA, FL, SC, NC, TN, KY, IL, IN, OH, PA and NY. Check back periodically as we are always adding new states.
Can my medication be shipped to a P.O. Box?
No. Because we use UPS for delivery, prescriptions must be shipped to a physical street address.
What should I do if I cannot find my shipped medication package from UPS?
Most of our shipments are sent by ground service and typically arrive within 2–3 business days. If your package has not arrived as expected or you cannot locate it, please call Massey Drugs at 833.540.3500 right away. Our team can track your UPS shipment, confirm delivery details, and work with you to make sure you receive your medication as quickly as possible.
Is there a shipping fee for my prescription?
Most compounded medications have a shipping charge except for our ear, nose and throat compounds. Ground shipping with UPS starts at $15.
Do you offer expedited or overnight shipping?
Yes. In some cases, expedited or overnight shipping is available for an additional fee. Ask our pharmacy team when your prescription is being processed if you need faster delivery.
Can someone else sign for my medication delivery?
Yes. If a signature is required, anyone at your shipping address who is 18 or older can sign for the package. Please note that we only require signatures for clinic shipments or in cases where a patient has had repeated delivery issues with UPS.
What should I do if my medication arrives damaged or broken?
Call Massey Drugs immediately if your package arrives damaged. We will work with you to resolve the issue and ensure you receive your medication.
How do I update my shipping address or payment information?
Please call Massey Drugs as soon as possible if you need to update your address or payment details. This helps us avoid shipping delays and ensures your medication is sent to the correct location.
I received my medication in ice packs, but the packs arrived melted. Is my medication ok to take?
Yes. Ice packs are included to keep your medication within the proper temperature range during transit. It is normal for the ice packs to melt by the time your package arrives, but your medication is still safe to use as long as it was shipped and delivered according to our guidelines. Please place your medication in the refrigerator right away if your prescription label indicates refrigeration is required. If you ever have concerns about your shipment, call Massey Drugs and speak with a team member.
Refills and Transfers
How do I refill a compounded prescription with Massey Drugs?
You can request a refill by calling us directly at 833.540.3500 or submitting a request through our online form. We’ll verify your shipping address and any updates before preparing and sending your next order. We can also call your healthcare provider for you to facilitate a refill.
I'm currently using another pharmacy but would like to use Massey Drugs. How do I get my prescription transferred?
Making the switch is easy. You can either:
- Contact your healthcare provider and ask them to send your prescription directly to Massey Drugs, or
- Call us, and we’ll be happy to reach out to your provider or current pharmacy to facilitate the transfer on your behalf.
Our team will make the process smooth and ensure there’s no interruption in your treatment.
Cost and Insurance
Will my insurance cover a compounded medication?
Coverage for compounded medications varies by insurance plan. In most cases, compounded prescriptions are not covered. You may be able to submit a claim to your insurance company directly for possible reimbursement. While Massey Drugs does accept most major insurance plans and credit cards, compounded prescriptions are typically paid for out-of-pocket.
How much do compounded medications cost?
Costs depend on the ingredients, dosage form, and complexity of the prescription. If you’d like a quote before filling, give us a call.
Can medications be returned for a refund?
No. Once prescription medications have been dispensed and leave the pharmacy, they cannot be returned for a refund. This is due to strict safety regulations that prevent medications from being resold once they have left the pharmacy’s control.
Medication Use and Storage
What should I do if I have additional questions about my compound?
Each compounded prescription from Massey Drugs includes a patient medication information sheet with details about how to use and store your medication. If you still have questions or need more guidance, please call Massey Drugs and ask to speak with one of our pharmacists. Our pharmacists are specially trained in compounding and are here to make sure you feel confident and supported in your treatment.
What is the proper way to store eye drops that are not refrigerated?
Eye drops that do not require refrigeration should be stored at room temperature, away from direct sunlight, heat, and moisture. Keep the bottle tightly closed when not in use, and never store eye drops in your car or in places where temperatures can get very hot or cold. Always follow the storage instructions on your prescription label, and if you’re unsure, call Massey Drugs and ask to speak with a pharmacist.
When are eye drops unsafe to put in my eye?
You should not use eye drops if you notice any changes in their appearance. Eye drops may be unsafe if:
- The color looks different from when you first received them
- You see floating particles or cloudiness in the liquid
- The bottle is cracked, damaged, or leaking
- The drops are past their expiration or beyond-use date
If you’re ever unsure, do not use the medication until you’ve spoken with a pharmacist at Massey Drugs. We can advise you on whether it’s safe to continue using or if a new prescription is needed.
How can I safely dispose of my medications?
How can I safely dispose of my medications?
Do not flush unused medications or pour down a sink or drain.
To dispose of prescription and over-the-counter drugs, call your city or county government’s household trash and recycling service and ask if a drug take-back program is available in your community. Some counties hold household hazardous waste collection days, where prescription and over-the-counter drugs are accepted at a central location for proper disposal. You can also visit the FDA Drug Disposal website for instructions.